OF DREAMS & KNOWLEDGE® Refund and Returns Policy
In all cases of return of products purchased on our online store due to actual defect or proven lack of agreed capacity resulting from our fault, the following shall apply:
1). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the documents that accompanied the product and it has to be preserved under proper storage conditions.
2). The returned products can only be sent to our closest warehouse: OF DREAMS & KNOWLEDGE, Patras Science Park, Stadiou Str., Rio-Platani, 26504, Patras, Greece or OF DREAMS & KNOWLEDGE Asia, 30 Boon Teck Road, 329601, Singapore. The collection of the product on behalf of our company will be handled only by our partner carrier after you have first contacted our Customer Care Team through the contact us section and informed us of the proven problem in connection to the specific product. The collection of the product to be returned will take place exclusively at the delivery address you have stated to us upon placing your order.
3). To complete your return, we require a receipt or proof of purchase.
4). Please note that if one of the aforementioned points is not met, your request cannot be fulfilled and the product will not be collected by our company.
5). You have 14 calendar days to return an item from the date you received it.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
- Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to one of our warehouses – depending on the e-shop that you’ve made your purchase from:
1). Rest of the World: OF DREAMS & KNOWLEDGE, Patras Science Park, Stadiou Str., Rio-Platani, 26504, Patras, Greece or 2). For Asia: OF DREAMS & KNOWLEDGE Asia, 30 Boon Teck Road, 329601
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.